I just put in a complaint to the BBB for deveptive ad practices
Company Information: ANS Xtreme780 Chambers Lane, Ste. 210Simi Valley, CA 93065Website:
http://www.ansgear.comPhone: (805) 522-8700 Complaint Text The Company modifies paintball markers (guns) with their own body kits and markets the product as an "ANS" branded product in the "ANS" brand section of its website. Essentially a body kit, with another company's gun internals. Meaning the gun tech at ANS had to modify and take apart another company's product, doctoring it, in order to make it the ANS branded product. The product that I purchased had a failure that should have been covered under warranty however and when I called ANS about the product, they said in an email that it is not their product and that I would have to go to the other manufacturer even though the marker is clearly labelled and "ANS Razor Ion marker". The other manufacturer in question is called Smart Parts and the ANS Razor Ion was not placed in the Smart Parts section of products but ANS'. Additionally they have me the run around regarding warranty for the marker. They said in an email which I kept that ANS warranty's "their" products for a year. Then when I showed them proof of purchase, they backtracked and said that the ANS Razor marker was not their product. This is clearly deceptive advertisement. Resolution Sought: Revise and state in each ad it warranty practices for equipment they market as ANS branded equipment. Date Problem Started: 5/21/2010Date of Transaction: 1/21/2010Amount in Dispute: $0.00Invoice Number: 74876Complaint Type: Ad PracticesProduct or Service: Company is a third party distributor of paintball equipment. If you have any questions regarding your complaint, please contact the Complaint Dept. at (805) 963-8657 or email
info@santabarbara.bbb.org. Complaint Department BBB of the Tri-Counties