Anyone heard from GruntBull?

[Frizzle Fry]

I sent in a body for stripping and ano that arrived 19 days ago (the 22nd) to their location... Email communication was great when setting it all up, but I sent an email the 22nd to see if all was well (payment, packaging, design, etc) and recieved no response. Several times since then, about every 4 days, I've tried emailing them and still got nothing back. I've been including my order # in the email so they must know what I'm talking about, but either way they should at least respond, right?

They're currently listing turnaround at 2-3 weeks, and I know that they recently rennovated and just started taking work again, so does anyone know why they haven't gotten back to me? That 3 week mark is coming up and I've got a tracking # that proves the item arrived... I just want to be able to catch PayPal in time for a claim; I don't want them to rip me off for a Micromag body

So it's known, I've used GBA before with no trouble, so this isn't a "hate thread" it's a "get-to-the-bottom-of-this thread". I've never heard of anything like this with GBA

[bunny5]

lol...

07-07-2009, 03:00 PM No answer from gruntbull since june 22nd:

http://www.pbnation.com/showthread.php?t=3146951

06-30-2009, 09:08 PM Gruntbull Ano?

http://www.pbnation.com/showthread.php?t=3140873

/end troll

[Ruler_Mark]

sounds like GB has really dropped the ball even more recently:

http://www.pbnation.com/showthread.php?t=3146951

http://www.pbnation.com/showthread.php?t=3140873

[Warwitch]

[DamianTC]

so basically, I lucked out by having the ULE bodies in black as my fav color????

[GoatBoy]

Huh. I was about to ask about Gruntbull myself. I've sent them email questions about possible jobs, and they never respond.


Does anyone have any other recommendations for anodizers? I've got some parts that need the business.

[Mongoose]

Huh. I was about to ask about Gruntbull myself. I've sent them email questions about possible jobs, and they never respond.


Does anyone have any other recommendations for anodizers? I've got some parts that need the business.

What color are you looking for?
What kind of turn around you looking for?
I might be able to help

[BiNumber3]

on that note, anyone know if bazooka boy or the fool are/will be doin work? I know bazooka boy's shop got damaged, wonderin if it's up n runnin again.

[drewkroeker]

I sent the fool a PM about anodizing my valhalla frame when it gets here and he said he would be able to do it. This was maybe two or three weeks ago, so the fool is definitely still in business.

Now my valhalla frame needs to get here so I can send it out!

[Frizzle Fry]

Well this sucks. If I don't get it back, what are my options? I can get my $110 back from PayPal, but that doesn't include my Micromag 2000 body that they've currently got! I can't find a phone number and they haven't answered my emails (at least 6 sent at this point...) so I've got no way to get in touch with them. I'm trying PMs to GBA on PbN but no responses their either.

It's now been 3 weeks they've had it, which according to their site is the max turnaround time.

[bunny5]

Shipping Address:

Gruntbull Anodizing
325 West Canal Street
P.O. Box 812
Ansonia, Ohio 45303

Phone Number:

(937) 337-0049

[Frizzle Fry]

So I called last night and got a hold of someone. It's been 22 days since my package arrived, and they hadn't even removed it from their mail bin yet, let alone opened it or started working! Their site says 15-20 days Turn-Around time.

When I called, I made it clear that I was just checking to see that my payment was all set, the details were confirmed, and it had arrived OK. The guy confirmed its arrival after I described the box to him and told him the order # so he could see if it was there... Which it had been for 3 weeks.When I told the guy that I'd been trying to email him with no response, he said "strange" in a sarcastic tone, and asked if I'd paid for "express service". I said no, and he said they'd probably start the project next week, then hung up on me.



This means that my package will have SAT UNTOUCHED for A MONTH before they even start polishing it... I was quoted 15-20 days from arrivale to departure, and it will have been 30+ before they even start working. What kind of B.S. is that? Someone needs to inform GBA about false promises and customer satisfaction. It could take 6 months for all I care, I just want an honest quote and the respect I deserve as a customer trusting their company with my expensive Micromag body.

[FiXeL]

It could take 6 months for all I care, I just want an honest quote and the respect I deserve as a customer trusting their company with my expensive Micromag body.

Well in my case it almost turned out to be 6 months before i got my marker back. What must be said is that the anno job is done perfectly, and that they did help out when DHL fouled up and shipped it back to the states.

But the turnaround time? At the time (i shipped it 12-23-2007) they were responding to their mail, and all i got when asking about my baby was delays, delays, delays. Eventually i got it back around mid may 2008. (a month extra added trough incompetence from DHL i must add)

[Frizzle Fry]

Well they've got 10 days 'til PayPal, the "Better Business Bureau" and the Massachussetts Attorney-Generals Office of consumer affairs get involved... I mean that, too. It's not too hard to say "we're busy so there's a wait" or "sorry, we didn't even open your package until DAYS AFTER the maximum quoted turn-around date.




*edit:
I should point out that though the package containing my marker was opened 21 days after it arrived (turn-around quote was 15-20), even that only happened because I got sick of unanswered emails and called them... What would have happened had I not called? As is they won't even start on it for a week

[Beemer]

Might want to tell them just to send it back..............

http://www.automags.org/forums/showthread.php?t=244069